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This document details our Terms And Conditions ("TAC") governing the goods and services provided by Scotz.Net (S.N).
Users of goods and services provided by S.N are deemed to have read and accepted the contents of this document.
1. Scotz.Net Limited
This web site is owned and managed by Scotz.Net Limited.
Scotz.Net Limited is a private limited company registered in Scotland.
The Registered Office is:
100 Dudhope Street,
Dundee,
Tayside DD1 1JS.
The Company Registration Number is:
These details can be confirmed by contacting Companies House at:
Companies House
4th Floor Edinburgh Quay 2
139 Fountainbridge
Edinburgh EH3 9FF
T: +44 (0)303 1234 500
E: enquiries@companies-house.gov.uk
W: www.companieshouse.gov.uk
Scotz.Net Limited is referred to as "S.N" throughout these Terms and Conditions.
2. Description Of Services.
Scotz.Net (�S.N") provides a range of goods and services ("Services") including, but not limited to:
- bespoke software development,
- communications tools,
- databases,
- electronic mail ("e-mail"),
- Microsoft Office development,
- online forums,
- personalised content,
- shopping services,
- third party software,
- web site hosting,
- web site design,
- web site maintenance,
- web site marketing.
to you ("Customer"), subject to this TAC, which may be updated by S.N from time to time. If S.N wishes to alter this contract then you will receive notification no less than 5 (seven) working days after the alteration.
Unless explicitly stated otherwise, any new features that augment or enhance the current Services shall be subject to the TAC. The Customer acknowledges and agrees that the Services are provided "AS IS" and that S.N assumes no responsibility for the timeliness, deletion, misdelivery or failure to store any user communications or personalisation settings.
S.N may also offer Services from time to time that are governed by other Terms And Conditions e.g. third party software suppliers. In such cases the other Terms And Conditions will take precedence.
3. Usage Of S.N Services By The Customer.
When using S.N services, the Customer shall be subject to this TAC together with any guidelines and rules applicable to such services which may be posted by S.N from time to time. All such guidelines and rules are hereby incorporated by reference into this TAC. In most cases the guidelines and rules are specific to a particular part of a Service and will assist you in applying this TAC to that part, but to the extent of any inconsistency between this TAC and any guidline or rule, this TAC will prevail.
The Customer shall be responsible for the safe keeping of any technical information issued to them including, but not limited to, user names and passwords.
4. Web Hosting.
Most S.N services use the Internet. Where applicable, the Customer is responsible for the provision of suitable equipment and telephone access in order to use our Services. Such equipment includes but is not limited to,
- computer capable of running Microsoft Windows or Apple MacOS,
- web browser software such as Apple Safari, Google Chrome, Microsoft Internet Explorer, Mozilla Firefox or Opera,
- appropriately configured network equipment such as a micro filters, modem, network adaptors, modem, router, terminal adaptor, router etc.,
- telephone service such as those provided by BT (conventional wired telephone line), Virgin Media (cable service), mobile phone provider (mobile broadband or "Smartphone") or other suitable supplier,
The minimum equipment requirements can be found in the Help section of the S.N web site.
Unless explicitly stated to the contrary, it is the responsibility of the Customer to pay all costs and charges associated with Internet access.
S.N shall endeavour to provide timely and accurate placement of your website on our Internet servers. It is the responsibility of the Customer to supply all relevant materials and associated paperwork in good time.
NB.
The S.N web site contains Help pages that will explain the procedures applicable to the Customer's circumstances.
Please be aware that S.N will consider hosting certain web sites on our servers that contain adult or mature content. If your site falls into this category you must be at least 18 years of age and comply with any legal constraints regarding content relevant to your country of residence and the United Kingdom.
5. Registration Of Your Domain Name.
S.N shall facilitate the registration of the Customer's chosen domain name (e.g. bbc.co.uk) with the appropriate authorities.
NB.
- This service is offered on the understanding that a domain name cannot be purchased outright but are offered on an annual rental basis. A domain name may be deregistered in the event that the Customer delays payment of any invoice.
- A domain name will be submitted for registration EXACTLY as requested. Once submitted for registration a domain name can not be cancelled or modified. Once submitted for registration all relevant charges will become liable for payment by the Customer.
- S.N assumes no responsibility for any inaccuracy in spelling, punctuation or abbreviation of any domain name requested by the Customer.
- S.N will only accept written requests for domain name registration. Requests for domain name registration may be by letter, e-mail or online form.
- S.N does not guarantee the availability of any domain name requested by the Customer. S.N will automatically reregister domain names on behalf of the Customer as the domain name becomes due for renewal unless:
- the Customer specifically requests in writing that the domain name should lapse,
- all invoices have been paid.
6. Domain Name Registration Obligations.
In consideration of the use of any Service provided by S.N, the Customer agrees to:
- provide true, accurate, current and complete information about the Customer (such information being the "Registration Data"),
- maintain and promptly update the Registration Data to keep it true, accurate, current and complete e.g. address details should be the physical address of the Customer and not a P.O. Box number.
If the Customer provides any information that is untrue, inaccurate, not current or incomplete, or S.N has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, S.N has the right to suspend or terminate the Customer's account and refuse any and all current or future use of the Services (or any portion thereof).
7. Web Site Content.
Any content considered illegal or unethical shall be barred from our servers, without compensation, and reported to the appropriate authorities.
8. Supervision Of Children.
S.N is concerned about the safety and privacy of all its users, particularly children. For this reason, parents who wish to allow their children access to the Services provided by S.N should assist them in setting up any relevant accounts and supervise their access to the Services. By allowing your child access to Internet, they will be able to access all of our Services and others including but not limited to:
- web sites,
- e-mail,
- message boards and forums,
- instant messages,
- onlne chat rooms.
N.B.
Many Internet sites are designed to appeal to a broad audience. Accordingly, as legal guardian, it is the responsibility of the Customer to determine whether any of the Services and / or content are appropriate for your child.
9. Privacy Policy.
Registration Data and certain other information about Customers is subject to the Data Protection Act (1988) and subsequent amendments. S.N are committed to protecting the privacy of our Customers and will only use the information that is collected lawfully.
S.N collect information about our Customers in order to:
- process your order,
- raise renewal invoices,
- initiate payments by Direct Debit,
- to communicate with the Customer regarding their account,
- to provide business and technical support,
- provide you with the best possible service.
Also, S.N will:
- not e-mail Customers in the future unless the Customer has given S.N their consent,
- give Customers the option to refuse any marketing e-mail from S.N,
- not pass your details on to any other party unless legally compelled to do so.
The type of information S.N will collect about Customers includes, but is not limited to, your:
- name,
- business name,
- telephone numbers,
- e-mail addresses,
- bank details where necessary for the processing of Direct Debit payments..
N.B.
S.N. will use a payment gateway for the purposes of receiving payments by credit and debit card. This means that S.N. will never have access to the payment card details.
S.N will never collect sensitive information about Customers without their explicit consent. The information S.N hold will be as accurate and as up-to-date as possible.
Customers can check the information that S.N hold about them by e-mailing S.N at privacy@scotz.net. If the Customer finds any inaccuracies we will delete or correct the erroneous information promptly. There is no charge for this service.
The personal information held by S.N will be stored securely in accordance with our internal security policy and U.K. law.
S.N may use technology to track the patterns of behaviour of visitors to some Internet sites. This can include using a "cookie" which would be stored on the Customer's computer. The Customer can usually modify their web browser to prevent this happening though this may prevent or limit their access or enjoyment of the Internet site. The information collected in this way may be used to identify the Customer unless the browser settings are modified.
10. Uploading Of Content To Internet Sites Hosted On S.N. Internet Servers.
As part of Services offered by S.N, S.N shall provide an amount of hard disk space on our Internet Servers, as stated in the relevant Service specification. S.N shall then permit the Customer to use software to upload content from their computer to the Server. It is the responsibility of the Customer to purchase, install and to bear the costs of such software. Should the Customer request that S.N perform the uploading of content to the Customer's web site then the Customer will be charged at the rates stated in the Service specification.
S.N shall permit the Customer to use their own software packages to upload content and carry out maintenance as required. S.N will not provide technical support for software products other than those listed below:
- the following operating systems:
- Microsoft Windows XP,
- Microsoft Windows Vista,
- Microsoft Windows 7
- Microsoft Small Business Server 2003
- Microsoft Small Business Server 2008
- Linux desktop systems.
- the following web browsers:
- Apple Safari
- Google Chrone
- Internet Explorer
- Mozilla Firefox
- Opera
- the following File Transfer clients:
- Ace FTP
- Filezilla
- Globalscape CuteFTP
- the following Content Management systems:
- Adobe Contribute
- Adobe Dreamweaver
- Joomla
- Komodo Edit
- Mozilla KompoZer
- the following E-Commerce systems:
- Actinic
- OSCommerce
- Zen Cart
- the following Accounting systems:
- Front Accounting
- Quickbooks
- Sage Accounts
- the following Payroll systems:
- the following System Tools:
- Apache Web Server
- Linux CentOS operating system
- DHTML menus by Milonic
- MySQL database
- PERL programming language
- PHP programming language
- PHPBB bulleting board / forum
- PosrgreSQL database
- Python programming language
- Ruby On Rails programming language
Should a Customer choose to use software other than that which is detailed above then we will use our best efforts to assist with the resolution of technical problems where we can.
In the event that software being used by the Customer adversely affects the Services provided by S.N or the use of Services enjoyed by other Customers then S.N will, without notice or compensation, prevent further access to our Internet servers until such time as the problem is resolved.
11. Customer Account And Password Details.
For certain services, the Customer may receive account and / or password details. These details will be sent to the Customer by e-mail and are necessary in order for the Customer to enjoy the continued use of the Services. The Customer is responsible for maintaining the confidentiality of such details and is fully responsible for all activities that occur under Services provided by S.N and other parties. The User agrees to:
- immediately notify S.N of any unauthorised use of the account and / or password.
- ensure that you exit from your account at the end of each session.
S.N will not be liable for any loss or damage arising from failure to comply with this clause.
12. Information Content.
The Customer acknowledges that all information ("Content") including, but not limited to:
- data,
- e-mails,
- graphics,
- messages,
- music,
- photographs,
- software,
- sounds,
- text,
- video footage,
whether posted to an Internet site, stored on S.N managed computers or transmitted using any Service provided by S.N, is the sole responsibility of the Customer. This means that the Customer, and not S.N is entirely responsible for all Content that you upload, post, e-mail or otherwise transmit using the Services provided. S.N does not control the Content posted using the Services provided and, as such, does not guarantee the accuracy, integrity, quality or legality of such Content. Under no circumstances will S.N be liable for any loss or damage of any kind incurred as a result of the use of any Content posted, e-mailed or otherwise transmitted using the Services provided.
N.B.
The computers managed by S.N use a technology called RAID to ensure that all Content is duplicated thereby helping S.N to provide an ongoing Content back up service for the benefit of the Customer. S.N will also create a copy of the Content every week which will be stored off-site to assist the Customer recover their Content should a technical problem occur.
The Customer agrees to not use the Service to:
- upload, post, E-mail or otherwise transmit Content that is:
- unlawful,
- harmful,
- threatening,
- abusive,
- harassing,
- tortuous,
- defamatory,
- vulgar,
- obscene,
- libellous,
- invasive of another's privacy,
- hateful,
- racially, ethnically or otherwise objectionable.
- harm minors in any way.
- impersonate any person or entity, including, but not limited to:
- a S.N official,
- forum leader,
- guide or host,
- falsely state or otherwise misrepresent your affiliation with a person or entity.
- forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content transmitted through any Service provided.
- upload, post, e-mail or otherwise transmit any Content that the Customer does not have a right to transmit under any law or under contractual or fiduciary relationships including, but not limited to:
- inside information,
- proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements.
- upload, post, email or otherwise transmit Content that infringes any:
- patent,
- trademark,
- trade secret,
- copyright,
- other proprietary rights of any party.
- upload, post, email or otherwise transmit any:
- unsolicited or unauthorised Internet sites,
- junk mail,
- spam,
- chain letters,
- pyramid or multi-level marketing schemes,
- any other form of solicitation, except in those areas (such as shopping rooms) that are designated for such purpose,
- knowingly upload, post, e-mail or otherwise transmit any material that:
- contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment,
- interfere with or disrupt the Services or computers managed by S.N or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services,
- intentionally or unintentionally violate any applicable law or regulation including, but not limited to:
- regulations promulgated by any securities exchange,
- "stalk" or otherwise harass another,
- collect or store personal data about other persons.
The Customer acknowledges that S.N does not pre-screen any Content, including e-mails, but that S.N and its designees shall have the right (but not the obligation) in their sole discretion to refuse or move any Content that is available via the Services provided. Without limiting the foregoing, S.N and its designees shall have the right to remove any Content that violates the TAC or is otherwise objectionable.
The Customer agrees to evaluate, and bear all risks associated with the use of any Content including any reliance on the accuracy, completeness, or usefulness of such Content. In this regard, the Customer acknowledges that the Customer may not rely on any Content created by S.N or submitted by S.N as part of any Service provided.
The Customer agrees that S.N may preserve Content and may also disclose Content:
- to its affiliated companies worldwide for the purpose of providing the Content to you in an efficient manner,
- for the purpose of properly administering your account in accordance with the standard operating procedures of S.N or its affiliated companies,
- if required to do so by law or in the good faith belief that any such preservation or disclosure is reasonably necessary to:
- comply with legal process,
- enforce the TAC,
- respond to claims that any Content violates the rights of third-parties,
- protect the rights, property, or personal safety of S.N, its users and the public.
The Customer acknowledges that the technical processing and transmission of Services provided may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.>
13. Special Admonitions For International Use.
Recognising the global nature of the Internet, the Customer agrees to comply with all local rules regarding online conduct and acceptable Content. Specifically, the Customer agrees to comply with all applicable laws regarding the transmission of technical data exported from the United Kingdom and the country in which the Customer resides (if different from the aforementioned).
14. Public Content Posted To S.N.
For purposes of the TAC, "publicly accessible areas" of Services provided are those accessible by the general public. By way of example, a publicly accessible area of a Service would include public S.N Message Boards, but would not include private S.N correspondence or private S.N communication services such as S.N WebMail.
With respect to Content that the Customer elects to post for inclusion in publicly accessible areas of S.N or that consists of photographs or other graphics the Customer elects to post to any other publicly accessible area of the Service:
- the Customer grants S.N a world-wide, royalty free and non-exclusive licence to reproduce, modify, adapt and publish such Content on any Service solely for the purpose of displaying, distributing and promoting the specific S.N Service to which such Content was submitted,
- in the case of photos or graphics, solely for the purpose for which such photo or graphic was submitted to the Service.
This licence exists only for as long as the Customer elects to continue the inclusion of such Content on the Service and shall be terminated at the time the Customer, or S.N on behalf of the Customer, deletes such Content from the Service.
With respect to all other Content the Customer elects to post to other publicly accessible areas of the Service, the Customer grants S.N:
- a royalty-free, perpetual, irrevocable, non-exclusive and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Content (in whole or part) worldwide,
- to incorporate the Content in other works in any form, media, or technology now known or later developed.
15. Indemnity.
The Customer agrees to indemnify and hold S.N and its subsidiaries, affiliates, officers, agents, co-branders, other partners and employees harmless from any claim or demand including, but not limited to, reasonable legal fees made by any third party due to or arising from:
- Content the Customer submits, posts to or transmits through any Service provided,
- the Customer's use of the Service,
- the Customer's connection to the Service,
- the Customer's violation of the TAC,
- the Customer's violation of any rights of another person.
16. Resale Of Services Provided.
The Customer agrees not to:
- reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of any Services provided, the use of such Services, access to any Services provided,
- violate any third party software agreements, licences or warranties. (see the licence agreement supplied with the relevant software.).
17. General Practises Regarding Use And Storage.
Subject to the relevant Service specification purchased, the Customer acknowledges that S.N may establish general practices and limits concerning the use of the Service including, but not limited to:
- the maximum number of days that e-mail messages, Message Board postings or other uploaded Content will be retained by the Service,
- the maximum number of e-mail messages that may be sent from or received by an account on the Service,
- the maximum size of any e-mail message that may be sent from or received by an account on the Service,
- the maximum disk space that will be allotted on S.N Internet Servers,
- the maximum number of times that the Customer may access the Service,
- the maximum duration that the Customer may access the Service,
- the maximum amount of bandwidth that the Customer may access the Service. Please note that a charge at the current rate will be levied where the monthly bandwidth limit has been exceeded.
The Customer acknowledges that S.N has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by the Service.
The Customer acknowledges that S.N reserves the right to log off accounts that are inactive for an extended period of time.
The Customer acknowledges that S.N reserves the right to change these general practices and limits at any time, in its sole discretion, with or without notice.
18. Modifications To Service.
S.N reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. The Customer acknowledges that S.N shall not be liable to the Customer or to any third party for any modification, suspension or discontinuance of the Service.
19. Termination.
The Customer acknowledges that S.N may at any time, and at its sole discretion, terminate the Customer's password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service, for any reason, including, but not limited to:
- lack of use,
- if S.N believes that you have violated or acted inconsistently with the letter or spirit of the TAC.
- the Customer has not paid any invoice outstanding 2 calendar months after issue.
The Customer acknowledges that S.N shall not be liable to the Customer or any third-party for the termination of the Customer's access to the Service.
20. Dealings With Advertisers And Merchants.
Correspondence or business dealings with, or the participation in promotions of advertisers and merchants found on or through the Service, including, but not limited to:
- payment and delivery of related goods or services,
- any other terms, conditions, warranties or representations associated with such dealings
are solely between the Customer and the advertiser or merchant.
To the fullest extent permitted by applicable law, the Customer agrees that:
- S.N shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings with or as the result of the presence of such advertisers and merchants on the Service.
- any orders placed by the Customer using the Service are subject to confirmation by, and the terms and conditions of business of, the relevant Merchant.
- product availability appearing on the Service are subject to confirmation by, and the terms and conditions of business of, the relevant Merchant.
- any product specifications appearing on the Service are subject to confirmation by, and the terms and conditions of business of, the relevant Merchant.
21. Links To Other Web Sites.
The Service may provide, or third parties may provide, links to other Internet sites or resources. Because S.N has no control over such sites and resources, you acknowledge and agree that S.N is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any Content, incuding e-mails, advertising, products, or other materials on or available from such sites or resources. You further acknowledge and agree that S.N shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such Content, incuding e-mails, goods or services available on or through any such site or resource.
22. S.N's Proprietary Rights.
The Customer acknowledges and agrees that the Service and any necessary software used in connection with the Service may contain proprietary and confidential information that is protected by applicable intellectual property and other laws.
The Customer further acknowledges and agrees that Content contained in sponsor advertisements or information presented to the Customer through the Service or advertisers is protected by copyright, trademarks, service marks, patents or other proprietary rights and laws.
Except as expressly authorised by S.N or advertisers, the Customer agrees not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service in whole or in part.
Unless agreed separately in writing, S.N grants the Customer a personal, non-transferable and non-exclusive right and licence to use the its Service on a single computer provided that the Customer does not (and does not allow any third party to):
- copy the Service,
- modify the Service,
- create a derivative form of the Service,
- reverse engineer the Service,
- reverse assemble or otherwise attempt to discover any source code that the Service is base on,
- sell the Service,
- assign the Service to another party,
- sublicence the Service,
- grant a security interest in the Service,
- transfer any right in the Service.
The foregoing is subject to applicable statute and other express law.
The Customer further agrees:
- not to modify the Service in any manner or form,
- to use modified versions of the Service for the purpose of, but not limited to, obtaining unauthorised access to the Service,
- not to access the Service by any means other than through the interfaces that are supported by S.N for use in accessing the Service.
23. Disclaimers.
The Customer expressly acknowledges and agrees that:
- the use of the Service is at the Customer's own risk,
- the Service is provided on an "As Is" and "As Available" basis,
- to the fullest extent permitted applicable law, S.N expressly disclaims all warranties, conditions and other terms of any kind, whether expressed or implied including, but not limited to any implied term of:
- merchantability,
- satisfactory quality,
- fitness for a particular purpose,
- any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right.
S.N makes no warranty or representation that:
- the Service will be uninterrupted, timely, secure or error-free (LI)the Service will meet the Customer's requirements,
- the results that may be obtained from the use of the Service will be accurate or reliable,
- the quality of any products, services, information, other material purchased or obtained by the Customer will meet the Customer's expectations,
- any errors in the Service will be corrected.
Any material downloaded or otherwise obtained through the use of the Service is done at the Customer's own discretion and risk. Furthermore, the Customer will be solely responsible for any damage caused to any computer system including but not limited to:
- component based software,
- operating system software,
- application software,
- data.
No advice or information, whether oral or written, obtained from S.N either directly or through the use of the Service shall create any warranty or obligation not expressly stated in this TAC.
24. Services Relating To Financial Matters.
The Customer acknowledges that, where the Service is used to access financial, company or economic information, S.N shall not be responsible or liable for:
- the accuracy, usefulness or availability of any information transmitted via the Service,
- any trading or investment decisions made based on such information.
25. Limitation Of Liability.
The Customer expressly acknowledges that S.N shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages including, but not limited to:
- damages for loss of profits, goodwill, use, data or other intangible losses even if S.N has been advised of the possibility of such damages,
- the use, mis-use or the inability to use the Service,
- the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service,
- unauthorised access to or alteration of your transmissions or data,
- Statements or conduct of any third party on the Service,
- any other matter relating to the Service.
The Customer agrees that, subject to any statue or law to the contrary, any claim or cause of action arising out of or related to the use of the Service must be filed within one (1) year after such claim or cause of action arose or be forever barred.
26. Notice Of Changes To TAC.
The Customer will be notified of changes to the TAC by:
- e-mail,
- post,
- fax,
- telephone,
- SMS text message to mobile telephone,
- displaying a notice on the Home page of the S.N Internet site.
The method used to transmit such notices is at the discretion of S.N.
27. Jurisdiction.
The Customer acknowledges that this TAC, including any guides and rules referred to herein:
- constitutes the entire agreement between the Customer and S.N and govern the Customer's use of the Service,
- supersedes any prior agreements between the Customer and S.N ,
- that the Customer may also be subject to additional terms and conditions that apply when the Customer uses affiliate services, third-party content or third-party software.
The Customer acknowledges that:
- the TAC and the relationship between the Customer and S.N shall be governed by the laws of Scotland.
- the Customer and S.N agree to submit to the exclusive jurisdiction of the Scottish courts,
- failure by S.N to exercise or enforce any right or provision of the TAC shall not constitute a waiver of such right or provision,
- if any provision of the TAC is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the TAC remain in full force and effect.
The section titles in the TAC and their sequence are for convenience only and have no legal or contractual effect.
28. Notification Of TAC Infringements.
The Customer may notify S.N of any infringements of the TAC by e-mailing S.N at abuse@scotz.net
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TEX SPEX
E-Commerce Systems.
IS IT DIFFICULT TO SET UP?
The simpler your business, the simpler it is to set up an e-commerce system. Things that complicate matters include:
- Age Confirmation.
e.g.Spray paint requires the consumer to be 16 years old or more whilst alcohol requires the consumer to be 18 years old or more.
- Permutations.
e.g. a tee shirt with multiple colours and multiple sizes.
- Price Lists.
e.g. wholesale and retail prices depending on the customer.
- Promotions.
e.g. enter a coupon code to gain an extra x% discount.
- Quantity Discounts.
e.g. one unit costs ?x, 10 units cost ?y.
But don't worry, our systems will handle all of these and more.
IS IT EXPENSIVE?
Well, it is a lot cheaper than employing additional staff (not forgetting additional lighting, heating and all the rest that goes with opening your doors.). The costs can be divided into:
- one time costs e.g. the web site and software,
- recurring costs e.g. the hosting fees and transaction charges.
The one off costs are:
- Design of the web site
This is necessary irrespective of the e-commerce software chosen. It is to determine:
- what the site should look like,
- how should visitors move around the site,
- what will they see on each page?
- Cost of the e-commerce software. There are a number of systems on the market that we know very well. They are robust, fully featured products that will meet a wide range of requirements. The actual system to be used will depend on your business, your products and your customers.
- Where there is a large number of items e.g. fast food takeaway, clothes etc, you may need help with the setting up of the initial structure and sample products.
- Almost certainly you will need some training in the set up and use of the system.
The minimum recurring costs are:
- Hosting charge (either monthly or annually). This is needed no matter what type of web site you have. It is the where the web site does all its work.
- Transaction charges levied on each successful sale (payable to the electronic payment service provider at source).
Other recurring costs can include:
- Merchant services fees payable to some banks,
- Secure Socket Layer (SSL) certificate (golden padlock).
IS IT SECURE?
In short, YES. You will have to use a good quality Internet Security system though. We generally recommend Kaspersky Internet Security or Kaspersky Pure.
The customer is protected because the electronic payment system sits between their credit card details and you. You never get to see their credit card details, they are held by the payment service provider. All you get is the order and the money. There is no need to shoulder the responsibility of keeping your customers credit card details secure.
You are protected through the use of data encryption. This may be through the use of SSL certification or through the e-commerce software itself but either offers a further layer of protection. All banks use some form of user name, password, partial security phrase, auto generated access keys and many other features to protect your goods and money.
DO I NEED TO TELL MY BANK?
For most small businesses, in the early years of trading online, your bank doesn't get involved at all.
The payment service provider collects the money from the customer and deducts their charge. They then keep hold of the money until either it reaches a pre-agreed level or you issue an instruction to transfer the balance to your bank account.
From the banks point of view, all they see is a deposit coming into your account from time to time.
When you are more experienced and, more importantly, more confident then you may want to enter into a merchant services agreement with the bank. A more formal arrangement with regular monthly charges but lower transaction costs.
WHAT IS A PAYMENT SERVICE PROVIDER?
A Payment Service Provider (PSP) is an organisation that handles the movement of money paid for goods or services bought online.
The check out page of your web site will be linked to a PSP and the customer credit / debit card details validated to ensure that they have not been stolen and that the card has access to sufficient funds.
The PSP then deducts their charges, often around 3% and stores your funds ready for transferrence to your bank account and adds a note to your order stating that the order has been paid.
There are a number of PSPs on the market and, like everyone else, we have our favourites. Ones that we have worked with over time and are confident that their services work well.
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