Scotz.Net  
  INTERNET AND COMPUTER SERVICES  
 
 
 

Terms and Conditions.

 

 




This document details our Terms And Conditions ("TAC") governing the goods and services provided by Scotz.Net (S.N).

Users of goods and services provided by S.N are deemed to have read and accepted the contents of this document.

    1. Scotz.Net Limited
    2. Description Of Services.
    3. Usage Of S.N Services By The Customer.
    4. Web Hosting.
    5. Registration Of Your Domain Name.
    6. Domain Name Registration Obligations.
    7. Web Site Content.
    8. Supervision Of Children.
    9. Privacy Policy.
  10. Uploading Of Content To Internet Sites Hosted On S.N. Internet Servers.
  11. Customer Account And Password Details.
  12. Information Content.
  13. Special Admonitions For International Use.
  14. Public Content Posted To S.N.
  15. Indemnity.
  16. Resale Of Services Provided.
  17. General Practises Regarding Use And Storage.
  18. Modifications To Service.
  19. Termination.
  20. Dealings With Advertisers And Merchants.
  21. Links To Other Web Sites.
  22. S.N's Proprietary Rights.
  23. Disclaimers.
  24. Services Relating To Financial Matters.
  25. Limitation Of Liability.
  26. Notice Of Changes To TAC.
  27. Jurisdiction.
  28. Notification Of TAC Infringements.


TEX SPEX
E-Commerce Systems.
IS IT DIFFICULT TO SET UP?

The simpler your business, the simpler it is to set up an e-commerce system. Things that complicate matters include:
  • Age Confirmation.
    e.g.Spray paint requires the consumer to be 16 years old or more whilst alcohol requires the consumer to be 18 years old or more.

  • Permutations.
    e.g. a tee shirt with multiple colours and multiple sizes.

  • Price Lists.
    e.g. wholesale and retail prices depending on the customer.

  • Promotions.
    e.g. enter a coupon code to gain an extra x% discount.

  • Quantity Discounts.
    e.g. one unit costs ?x, 10 units cost ?y.

But don't worry, our systems will handle all of these and more.


IS IT EXPENSIVE?

Well, it is a lot cheaper than employing additional staff (not forgetting additional lighting, heating and all the rest that goes with opening your doors.). The costs can be divided into:
  • one time costs e.g. the web site and software,

  • recurring costs e.g. the hosting fees and transaction charges.

The one off costs are:
  • Design of the web site
    This is necessary irrespective of the e-commerce software chosen. It is to determine:
    • what the site should look like,
    • how should visitors move around the site,
    • what will they see on each page?

  • Cost of the e-commerce software. There are a number of systems on the market that we know very well. They are robust, fully featured products that will meet a wide range of requirements. The actual system to be used will depend on your business, your products and your customers.

  • Where there is a large number of items e.g. fast food takeaway, clothes etc, you may need help with the setting up of the initial structure and sample products.

  • Almost certainly you will need some training in the set up and use of the system.

The minimum recurring costs are:
  • Hosting charge (either monthly or annually). This is needed no matter what type of web site you have. It is the where the web site does all its work.

  • Transaction charges levied on each successful sale (payable to the electronic payment service provider at source).

Other recurring costs can include:
  • Merchant services fees payable to some banks,

  • Secure Socket Layer (SSL) certificate (golden padlock).


IS IT SECURE?

In short, YES. You will have to use a good quality Internet Security system though. We generally recommend Kaspersky Internet Security or Kaspersky Pure.

The customer is protected because the electronic payment system sits between their credit card details and you. You never get to see their credit card details, they are held by the payment service provider. All you get is the order and the money. There is no need to shoulder the responsibility of keeping your customers credit card details secure.

You are protected through the use of data encryption. This may be through the use of SSL certification or through the e-commerce software itself but either offers a further layer of protection. All banks use some form of user name, password, partial security phrase, auto generated access keys and many other features to protect your goods and money.


DO I NEED TO TELL MY BANK?

For most small businesses, in the early years of trading online, your bank doesn't get involved at all.

The payment service provider collects the money from the customer and deducts their charge. They then keep hold of the money until either it reaches a pre-agreed level or you issue an instruction to transfer the balance to your bank account.

From the banks point of view, all they see is a deposit coming into your account from time to time.

When you are more experienced and, more importantly, more confident then you may want to enter into a merchant services agreement with the bank. A more formal arrangement with regular monthly charges but lower transaction costs.


WHAT IS A PAYMENT SERVICE PROVIDER?

A Payment Service Provider (PSP) is an organisation that handles the movement of money paid for goods or services bought online.

The check out page of your web site will be linked to a PSP and the customer credit / debit card details validated to ensure that they have not been stolen and that the card has access to sufficient funds.

The PSP then deducts their charges, often around 3% and stores your funds ready for transferrence to your bank account and adds a note to your order stating that the order has been paid.

There are a number of PSPs on the market and, like everyone else, we have our favourites. Ones that we have worked with over time and are confident that their services work well.